Last updated: March 14, 2023.
What Personal Information We Collect and How it is Used
When you access our website, you may voluntarily provide us with your personal information in exchange for a free or paid resource, to be added to our email list, contact us via our website, leave a comment or any other feedback or fill out a form. If you choose to “opt-in” and provide us with your personal information for any of these purposes, we will collect the information you provide. This information may include, but is not limited to, your name, email address, phone number, and the text of any message you send to us. We will also process personal information in the form of comments, images, or videos you make or share on our blog, social media pages, or any other online forum currently available, or made available in the future. You understand that your decision to provide any information to us in this manner is voluntary, and constitutes your clear consent to allow us to collect, process, and retain it.
If you fill out the “Contact” page on our website, we may collect information including your name and email address, as well as the text of any message you send electronically. This data will be processed based on our interest in communicating with you to answer any questions or concerns you may have. We may also retain your data to keep a record of the communication for customer service purposes.
Purchase of Products or Services
If you purchase a product or service from us, we will collect additional information in order to carry out and complete the purchase and sale of the goods or services you have requested, including but not limited to: your name, email address, billing address, credit card or payment information, and any other information necessary in order to complete the purchase of the product or service you choose to purchase. We will collect and process this data in order to fulfill our contractual obligation to complete your order and will not retain the information any longer than necessary. We use third party data processors to take and complete payment, and we will not retain nor have access to your payment information. You understand and agree that we may store your email address or utilize comments for marketing purposes. We may also use your personal information to send crucial updates to our products or services you have purchased, or to keep you informed of any necessary information relating to our products or services.
If you upload images to our website, you should avoid uploading images with embedded location data (EXIF GPS) included. All visitors to the website can download and extract any location data from images on the website.
Social media accounts and sharing options are available on our website. Social media sites (Twitter, Facebook, TikTok, Instagram, Pinterest, etc.) can track your personal information. Should you choose to interact with us on social media, please note that you will be voluntarily disclosing that personal information. This information is no longer private. It becomes public information and can be collected and used by others. We have no control over and take no responsibility for the use, storage or dissemination of such publicly disclosed personal information by you on use of social media platforms.
Any interactions via comments and social media with us do not subject us to any kind of liability related to misuse of your information by others.
Canada’s Anti-Spam Legislation (CASL)
To ensure compliance with CASL, all emails from us will clearly state the sender of the email, as well as provide instructions on how to unsubscribe from our list. Our emails will also include our physical postal address if you wish to contact us with any questions or concerns via postal service. More information about CASL can be found at https://www.fightspam.gc.ca/eic/site/030.nsf/eng/home.
This information is used to analyze website statistics related to user behaviour and interests, improves our performance and your use of our website and to further enhance our products and services offered to you.
We may use third-party Website Providers to show advertisements to you to help support and maintain our Website.
Google AdSense and DoubleClick Cookie
You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/.
We may also collect information through Automatic Data Collection Technology. We may use or send standard “cookies” to identify your browser from time to time. We do not include any personally identifiable information in cookies, and will not employ any other mechanisms (other than those discussed above) to capture data on our website. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). You can accept or decline cookies using your web browser settings. If you choose to disable cookies, some areas of our website may not work properly or at all. Our website does not respond to Do Not Track signals sent by your browser.
If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
General Data Protection Regulation (GDPR)
In order to ensure compliance with GDPR, we confirm we have lawful grounds for processing the information we collect from you. If you provide your personal information via our “Contact” page or send us any other form of electronic communication, we will process your data based upon our legitimate interest to respond to user or customer inquiries. If you elect to receive communication from us by “opting in” and provide us with your name and email address in exchange for a free resource, we will process your data for the purpose it was collected based on your affirmative consent to do so, and may periodically send you additional email marketing based upon our legitimate interest in marketing to those that have shown an interest in our products or services. We may also give you the option to be added to our email list, in order to receive our newsletter, information about our products and services, and other information we believe may be of interest to you based upon your decision to opt-in to one or more of our free resources, and will obtain your consent to do so. You may withdraw consent at any time by contacting us and requesting your information be edited, updated, or deleted. We do not collect any sensitive data. More information about GDPR can be found at https://ec.europa.eu/info/law/law-topic/data-protection/eu-data-protection-rules_en.
Children’s Online Privacy Protection Act (COPPA)
Information Protection and Security
We use commercially reasonable methods to safeguard your personal data. We utilize a Secure Sockets Layer (SSL) certificate on our website in order to assist in the secure transfer of information; however, it can never be guaranteed. Should we become aware that a data breach has occurred, we will timely notify the necessary parties with as much information as we have available.
While we do our best to protect the information we collect and prevent any misuse, unauthorized access, or disclosure, you understand that we cannot be responsible should an unauthorized third party obtain access to our information, without our consent. Should our website be tampered with, you understand that your personal information may be accessed by these unauthorized parties. You agree that we are not responsible for any such actions, and acknowledge you will hold us harmless should your information become intercepted in this way without our knowledge, permission, or consent. This includes a release of any and all claims related to use of such information by an unauthorized party.
Retention of Data
We retain the minimum amount of personal information required, including your name, email address and behavior tracking, as long as you choose to remain on our mailing list, and any additional personal information as long as it is needed in order to fulfill the purpose for which it was initially collected. We also retain and use collected information as necessary in order to comply with any legal obligations, resolve any disputes, or as otherwise reasonably determined. If at any point you elect to be removed from our database, your information will be deleted, and therefore no longer retained.
What Rights You Have Over Your Data
You have the right to update, edit, or delete your information from our records. You may “unsubscribe” from our mailing list at any time, by clicking the “unsubscribe” button at the bottom of any email we send you from our list. Should you wish to request access to information that Online Student Life has about you, correct or edit any information, unsubscribe from our email list, and/or remove or delete your information from our records, you may do so at any time. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
You have the right to request information about how your data is being used, request a copy of the data we have, correct or edit data you initially provided us, or restrict how we process your data in certain circumstances. You also have the right to withdraw your consent to give us your personal information by clicking the “unsubscribe” link at the bottom of any email we send to you. Once unsubscribed, we will remove you from our list, and you should not receive any further emails from us, except in the event of a technical glitch.
Third Party Links
Online Student Life
Suite 258 – 1231 Pacific Blvd.
Vancouver, BC V6Z 0E2